CliniAI is a multi-lingual AI-powered system that gives patients access to medical triage and diagnostic guidance through a conversational interface, without requiring an in-person visit or real-time telehealth meeting. Patients describe their symptoms, answer follow-up questions to help with diagnostic triage flow, and receive a list of possible conditions along with recommended next steps. The software was developed to pair with health kiosks to provide patients in rural areas with an initial diagnosis when wait times for a primary care provider or telehealth appointment are long. CliniAI has been trained on PubMed data and has guardrails to differentiate information sources which provides more confidence in scoring for various diseases as opposed to methods for simple context matching based on responses. CliniAI can also be customized with proprietary data from a provider for specific diagnostic flows. Background: The average wait time for a primary care medical appointment in the United States is 30 days, and in rural areas the problem is significantly worse due to provider shortages and geographic barriers. Patients in these communities often have no practical option for timely care short of driving long distances or visiting an ER for non-emergency issues, which contributes to overcrowding on an already stretched healthcare system. Telehealth platforms are an alternative, but they still depend on provider availability and require patients to have a smartphone or computer with a reliable internet connection. Existing health chatbots attempt to fill this gap but provide general information rather than a guided evaluation and lack safeguards to handle emergencies or ensure the guidance they give is grounded in verified medical sources. CliniAI is designed to address these gaps and enable access in locations where traditional digital health tools simply cannot reach to quickly provide medical triage help. Applications:
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